In the unlikely event that an infected person is among the visitors, we may contact your emergency number in cooperation with the national government, public health centers, and other local public organizations.

♦︎Tickets purchased through the Tokyo Philharmonic Ticket Service

We may use the purchaser's information obtained at the time of purchase as emergency contact information.

If the person who purchased the ticket is different from the person who will be attending the event and does not wish to use the purchaser's information as an emergency contact, please be sure to write the visitor's name and emergency contact information (phone number, etc.) on the back of the ticket stub in the margin. (If there is no indication, we will use the purchaser's information as emergency contact information.)

♦︎Tickets purchased through play guides (other than Tokyo Phil Ticket Service)

"Visitor and Emergency Contact Form" will be handed out on your visit at the concert venue. Please fill out and submit the form with your name and emergency contact information (phone number, etc.).

We will collect tickets from all audiences when you leave (to eliminate the ticket collection at the time of admission). The tickets and emergency contact form will be kept in strict confidentiality and will not be opened for any other purpose. The tickets will be stored for one month after the performance and will be incinerated.

We will take every precaution possible and appreciate your cooperation!

-Please wear a mask at all times, including during the concert. If you do not wear a mask, you may not be permitted to the venue.

-Please wash & disinfect your hands frequently, and follow proper cough etiquette.

-Please take your temperature at home before coming to the event.

-Please refrain from coming to the venue if you are not feeling well or suspect you are infected due to any of the following symptoms:
　A higher fever
　Coughing, sore throat
　Visit to a country/region where the infection continues to spread within the past two weeks

-Staff will wear masks and gloves.

-If you feel unwell at the venue, please inform the staff immediately.

-Sufficient ventilation is provided in the auditorium.

-We have placed disinfectants in the venue.

-In order to alleviate the congestion at the entrance of the hall, staggered admission will be implemented. Please check the recommended admission times announced on the Tokyo Philharmonic Orchestra's official website or when tickets are mailed, and arrive at the concert venue with plenty of time to spare.

-Programs and other materials will not be handed out at the venue in principle. Please pick them up from the program area.

-Please let us check your temperature and disinfect your hands at the entrance of the venue.

-The staff will visually check your ticket at the entrance and will let you through without tearing it off.

-If you wish to leave the venue after entering the venue, please stop by the reception to receive your ticket and receive a pass.

-It is not allowed to meet the performers, to request autographs or to deliver items to them.

-The cloakroom and lobby may be in service. The water dispenser is not available.

-Please refrain from congregating and talking in the lobby.

-When you use the restroom, please make sure to keep an appropriate distance in a waiting line and to wash your hands thoroughly.

-All the performers and staff of the concert must take a temperature check, wash their hands, and avoid the "three confinements.”

-The musicians on stage will be placed with as much space as possible to allow for maximum distancing.

-Clear shields (acrylic boards) will be placed between the strings and the wind instruments.

-A special cloth will be used to drain the water from the wind instruments and will be discarded after use.

-The backstage and dressing rooms will be prepared in accordance with the social distance guidelines as well.

Tokyo Philharmonic Orchestra